Last updated: Feb 2025
Introduction This Privacy Policy (“Policy”) applies to Avent Herbal Products and its subsidiary and affiliate entities worldwide that reference or rely upon this Policy. It governs all information collected by Avent Herbal Products through its online properties and mobile applications (the “Sites”) where this Privacy Policy is posted. Some Avent Herbal Products websites may also provide region-specific privacy notices, which include additional information to comply with local regulations. This Policy also applies to information collected through offline interactions. Unless otherwise stated, this Policy does not govern an Avent Herbal Products Independent Distributor’s (“Distributor” or “Avent Herbal Products Agent”) collection or use of information obtained directly from you or through sources other than Avent Herbal Products, unless the data is shared with and retained by Avent Herbal Products.
The purpose of this Privacy Policy is to inform you about the types of information we collect, how we use it, with whom we share it, your options regarding its collection and use, your rights to access and correct it, and the security measures we employ to protect your data.
Information We Collect
Information We Collect
Avent Herbal Products (AHP) collects data to enhance our products, services, and customer experience. This includes interactions with our website, products, and personalized communications based on user interests.
Types of Information Collected
1. Information Provided by Users
We collect personal data when users:
- Register an account or purchase herbal products.
- Download digital resources or subscribe to newsletters.
- Participate in forums, community discussions, surveys, promotions, or contests.
2. Information from Product and Service Usage
Interactions with our products and services may result in the collection of:
- Device Information: Hardware model, operating system version, unique device identifiers, and IP address.
- Location Data: If enabled, we may collect general location information for service optimization.
- Usage Data: Includes settings, configurations, product usage patterns, error reports, and crash logs.
Additionally, we may process business contact details from partners, suppliers, and customers. Where required, organizations will notify and obtain consent from personnel and authorized users.
Categories of Data Collected
- Personal & Contact Information: Name, email, postal address, phone number, and user ID.
- Credentials: Passwords, authentication details, and security hints.
- Demographic Data: Age, gender, country, and language preferences.
- Payment Data: Shipping details and purchase records (excluding stored credit card or banking details).
- Usage Data: Product interaction details, device/browser information, and system performance reports.
- Support Data: Customer service interactions, troubleshooting details, and purchase history.
- Interests & Preferences: Wellness routines and frequently used herbal remedies.
Customer Accounts (Guest & AHP ID)
- Guest Users: Provide limited details such as name, email, and shipping address.
- AHP Account Holders: Provide additional details for enhanced personalization and purchase history.
- Social Logins: If using third-party services (Google, Facebook, Apple), we process shared personal data.
Location Data
Collected for service enhancements, language preferences, and compliance requirements.
Content Collection
Includes customer communications, product reviews, and support messages. We may also seek feedback on product satisfaction.
Communication Monitoring
Phone conversations and live chat sessions with representatives may be recorded for quality assurance and compliance.
Participant Data
We collect data when users sign up for:
- Trial Herbal Remedy Samples: Testing new products before market release.
- Interviews & Research: Customer insights to improve formulations.
- Surveys: Gathering feedback to enhance user experience.
Examples of collected research data:
- Contact details (name, email, phone number).
- Product preferences and participation details.
- Feedback, recorded sessions, and diagnostic reports.
- Shipment details for trial samples.
Data collected through these programs is used to fulfill agreements with participants. With consent, users may be invited to future trials, interviews, or research activities.
Device and Site Usage Information
We automatically collect data regarding device and website interactions, including:
- IP address, browser type, and Internet Service Provider (ISP).
- Referring and exit pages, operating system details.
- Date, time stamps, and user activity (clicks, taps, swipes, mouse movements).
We use standard internet technologies such as cookies, web beacons, and session replay/screen capture. Additionally, precise geolocation data may be collected via GPS, cell towers, or WiFi signals, which can be disabled in device settings.
Third-Party Information
We may receive additional data from public records, commercially available sources, and other third parties. Distributors may share personal information such as name, contact details, payment data, and wellness-related data (e.g., height, weight, BMI) with AHP. If logging in via third-party services (Facebook, Google, Twitter), relevant data may be collected and processed as outlined in this policy.
By providing personal data, users confirm they have obtained consent if sharing details of another individual.
How We Use Your Information
Avent Herbal Products uses collected information for:
- Providing requested products, services, and support
- Processing transactions and fulfilling orders
- Communicating account or transaction details, policy updates, and responses to inquiries
- Understanding your preferences to offer personalized content and promotions
- Enhancing our products, services, and business operations
- Ensuring compliance with company policies and legal obligations
- Supporting Distributor operations, including commission tracking and reporting
Avent Herbal Products may retain your information for business purposes, legal compliance, dispute resolution, and agreement enforcement.
Information Sharing
Affiliates and Business Partners We may share your information with affiliated companies and select business partners to provide offers, advertisements, and other relevant materials.
Vendors and Service Providers We may share your information with service providers who assist with order fulfillment, payment processing, marketing, customer service, and business analytics. These providers must handle your data according to Avent Herbal Products’ instructions and are prohibited from using it for other purposes.
Independent Distributors If you are a Distributor, Preferred Member, or Customer, we may share your information with other Distributors, particularly within Lineage Reports, which track sales, rank, and performance metrics. These reports are provided strictly for business support and development.
Legal and Compliance Obligations We may disclose your information if required by law, to protect our rights or safety, investigate fraud, or comply with regulatory requests.
Business Transactions In case of a merger, acquisition, or asset transfer, your data may be included as part of the transaction.
Consent-Based Sharing Beyond the circumstances listed, we may share your information when you provide explicit consent.
Communication Preferences
Avent Herbal Products may contact you through email, postal mail, phone, text message, or other means to provide product and service information or updates about your business (if you are a Distributor). You can manage communication preferences via our service center privacy@aventherbalproducts.co.za or by contacting us at (011) 943-1136.
Data Security
We take reasonable steps to safeguard your information; however, no data transmission is entirely secure. While we implement protective measures, we cannot guarantee absolute security.
Access and Correction
You may access and update certain personal information through our Sites. Upon request, we will confirm whether we process your data and allow necessary corrections or deletions unless restricted by law or business needs. To submit a request, please contact us using the details below.
International Data Transfers
The Sites are headquartered in South Africa. If you access them from another country, your data may be transferred and processed in compliance with applicable laws. By using our Sites, you consent to these transfers.
Children’s Privacy
We do not knowingly collect or store information about individuals under 13 years of age. If we become aware that such information has been collected on or through AHP sites, we will take immediate steps to delete it. If you are a parent or legal guardian of a child under 13 who has registered for an account or service on our sites, please contact us using the information below to request account termination and data deletion. If you believe we have inadvertently collected such information, please contact us at privacy@aventherbalproducts.co.za, and we will take appropriate action.
Your Rights and Choices
As a data subject, you may have the following rights regarding your personal data:
Right of Access
You have the right to request an explanation of the personal data we collect about you and how it is used. Additionally, you may request a copy of the data we hold.
Right to Rectification
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
Right to Deletion
You may request the permanent deletion of your personal data. However, certain data may be retained where required by applicable laws and regulations.
Right to Object
You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. You may also request that decisions concerning you are not made solely through automated processing. Except in the case of direct marketing, we may continue processing your data if legally permissible.
Right to Restriction of Processing
You may request that we limit the processing of your personal data if you believe the data is inaccurate, the processing is unlawful, or if you require the data for legal claims, defense, or establishment.
Right to Data Portability
You have the right to request that we transfer (port) the personal data you have actively or passively provided to us. This applies where processing is based on your consent or a contractual agreement and is conducted through automated means.
Right to File a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority.
How to Exercise Your Rights and Make Enquiries
To exercise your rights or address any enquiries or concerns regarding your personal data, please contact us through the following channels:
Access and Deletion Requests
For requests related to accessing or deleting your personal data, please visit the AHP Privacy Portal.
Marketing Preferences
To opt out of receiving marketing emails, you may:
- Click the “unsubscribe” link in any marketing email you receive.
- Visit our Preference Center to manage your email settings.
- Log into your AHP account and navigate to Email Preferences.
General Enquiries
For any other privacy-related enquiries, you may contact us via:
- Email: privacy@aventherbalproducts.co.za
- Phone: +27 11 943-1136
- Postal Mail: AHP Privacy Team
Avent Herbal Products
18 Von Wielligh Street
Marshalltown, Johannesburg, 2001
We are committed to responding to your requests and inquiries promptly and in compliance with applicable data protection regulations.
For South African residents, the Information Regulator can be reached at:
The Information Regulator (South Africa)
33 Hoofd Street, Forum III, 3rd Floor Braampark
P.O Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
Modifications to This Policy
This Privacy Policy was last updated on 2025-04-04. Avent Herbal Products reserves the right to modify this Policy at any time. Changes will be communicated via this page, and continued use of the Sites constitutes acceptance of the revised Policy.
For inquiries, contact us at:
Email: info@aventherbalproducts.co.za
Office Address: 144 Anderson Street, Marshalltown, Johannesburg 2107
