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Frequently Asked Questions

Find quick answers about our products, orders, shipping, returns, and support.

1. What is Avent Herbal Products?

A South African herbal wellness brand.

Herbal remedies, siwasho, spiritual oils, and natural care products.

Carefully prepared using selected herbal ingredients.

Customers nationwide through online and distributor channels.

Trusted quality, reliable service, and professional support.

2. How Do I Place an Order?

Browse products on our website.

Add items to your cart.

Proceed to secure checkout.

Complete payment.

Receive an order confirmation via email, SMS or WhatsApp.

3. How Long Does Order Processing Take?

Orders processed after payment clears.

1–2 business days.

Tracking details sent once shipped.

May take slightly longer.

Customer service available for updates.

4. How Much Does Shipping Cost?

For some items, shipping is calculated at checkout, while standard shipping rates apply to others as shown here.

Location and order size.

Available on qualifying orders, in this case, all orders above R700.

We use trusted national courier services, in this case, we partner with The Courier Guy.

No hidden fees.

5. How Can I Track My Order?

Sent after dispatch.

Provided via email or WhatsApp.

Monitor delivery progress online.

Varies by location.

If you require tracking assistance, please contact us at support@aventherbalproducts.co.za

If your payment doesn’t go through, please double-check your card details, available funds, and internet connection. You can also try a different payment method. If problems persist, reach out to our support team for guidance.

6. What Payment Methods Do You Accept?

Secure payment gateway options. Learn more

Visa & MasterCard accepted.

Available where applicable.

Encrypted transactions for safety.

Payment receipt issued after completion.

7. Can I Return a Product?

Unused and unopened items only.

Request within 48 hours of delivery.

Opened liquid or hygiene, sensitive products.

Subject to review.

5–7 business days after approval, and always back to your original payment method.

8. Are Your Products Safe?

Prepared using traditional herbal knowledge.

Expertly selected herbal blends crafted from natural ingredients.

Follow instructions provided.

Seek professional advice if needed.

If needed, seek professional advice and contact our experts for assistance.

Prepared with care and consistency.

9. Do You Offer Wholesale or Distributor Opportunities?

Yes, distributor opportunities available.

Application and approval process.

Guidance provided to partners.

Access to trusted product range.

Reach out for more details here.

10. How Long Does Delivery Take?

1–3 business days after dispatch.

3-5 business days.

Subject to logistics timelines.

Possible during promotions.

Available for all shipped orders.

11. Do You Offer In-Store Collection?

Collection options may be available.

Customers informed when ready.

Proof of purchase required.

During business hours.

Arrange before arrival.

12. How Can I Contact Customer Support?

Official support email available.

Business contact line.

Within 24 business hours.

Available on weekdays and limited Saturdays. For more information, click here.

Friendly and responsive team.

13. Are Your Products Authentic?

Rooted in traditional practices.

Carefully blended and packaged.

Committed to quality standards.

Trusted by growing client base.

Continuous quality improvement.

14. Can I Modify My Order After Placing It?

Before dispatch only.

Reach out immediately.

Changes not guaranteed once processed.

Updated order confirmation provided.

Team will assist where possible.

15. How Do I Stay Updated on Promotions?

Subscribe online.

Follow official pages.

Community members get early access.

New products and promotions shared regularly.

Be part of our growing wellness community.