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Frequently Asked Questions

1. What is Avent Herbal Products?

Avent Herbal Products is a South African herbal and spiritual wellness brand based in Johannesburg.

We operate from Kwa Bhubezi Wholesale and Distributors, 18 Von Wielligh Street, Marshalltown, Johannesburg.

We offer a range of traditional products, including Siwasho, muthi, spiritual oils, perfumes, bath salts, herbal remedies and herbal mixtures. We also provide spiritual services, including home and business cleansing, personal spiritual cleansing, and psychic healing and guidance, all rooted in African traditional wellness practices.

Our products are carefully prepared using selected, high quality herbal ingredients. Each ingredient is chosen with care and prepared in line with African traditional wellness practices, honouring knowledge passed down through generations. We take pride in the quality of every product, so you can use it with confidence.

We serve customers across South Africa and beyond through our online store and our network of distributors. Wherever you are, you can order directly from our website and have your products delivered to your door, or find our products through one of our trusted distribution partners. Our aim is to make traditional herbal and spiritual wellness products accessible to everyone, no matter where you live.

We’re committed to trusted quality, reliable service and professional support. Our products are carefully prepared using selected, high quality herbal ingredients, and every order is handled with care from payment to delivery. Our support team is on hand to help whenever you need it, so you can shop with confidence knowing you’re in good hands.

2. How Do I Place an Order?

Browse our products. Explore our website and select the product you’d like to buy. Each product page includes a description to help you choose what’s right for you.

Add to cart. Choose your preferred product, size or option, then click Add to Cart. You can continue shopping and add as many products as you like before checking out.

Go to checkout. When you’re ready, open your cart to review your items and quantities, then click Checkout to continue.

Enter your details and pay. Fill in your contact and delivery details, then complete your payment securely through PayFast or Paystack. We never receive or store your card or banking details directly.

Please remember to tick the checkbox next to “I have read and agree to the website’s terms and conditions."

Receive Your Confirmation. Once your payment has been successfully processed, you’ll receive a payment confirmation by email and an order confirmation via email, SMS, or WhatsApp. We’ll also keep you updated as your order is processed, packed, and dispatched.

3. How Long Does Order Processing Take?

Your order is processed as soon as your payment clears. All payments are handled securely by PayFast or Paystack, so we never receive or store your card or banking details directly. Once your payment goes through, their system notifies us automatically and you’ll receive a payment confirmation straight away. From there, your order moves into processing.

Orders take 1–2 business days to process once your payment has cleared. When your order is ready, you’ll receive an automatic email letting you know it’s done and explaining what happens next.

Once your order has been handed over to our courier, you’ll receive an automatic email confirming it’s on its way and explaining what happens next.

If your courier provides tracking, you could add: “This email includes your tracking number so you can follow your parcel’s progress.

During peak periods, such as month end or times of high order volume, processing and delivery may take slightly longer than usual. We appreciate your patience and will keep you updated by email at every stage of your order.

Our support is available 24/7. Our AI assistant is on hand around the clock to help with order updates and general questions, and our human support team is available at these times:

  • Monday to Friday: 6:00 am - 6:00 pm
  • Saturday and Sunday: 8:00 am - 6:00 pm

Messages sent outside these hours will be picked up by our team as soon as they’re back online.

4. How Much Does Shipping Cost?

Shipping costs depend on the items in your order. For some products, shipping is calculated at checkout based on your order and delivery address. For others, our standard shipping rates apply. You’ll always see the full shipping cost before you complete your payment, so there are no surprises.

 

For full details on our standard rates, please see our Shipping Policy.

Shipping costs depend on your delivery location and the size and weight of your order. Deliveries within Gauteng are generally cheaper than those to other provinces. Orders travelling longer distances or containing larger or heavier items may incur higher shipping fees.

 

The exact shipping cost will be calculated and displayed at checkout before you complete your payment.

Yes, we offer free shipping on all orders over R900. Free shipping is automatically applied at checkout when your order qualifies.

 

We also offer an in store collection option, allowing you to collect your order from one of our participating stores or collection points. Simply select “Collect from Store” at checkout and choose your preferred collection location.

We partner with The Courier Guy, a trusted national courier service, to deliver your orders safely and reliably across South Africa. Once your order has been dispatched, you’ll receive an email letting you know it’s on its way.

No, there are no hidden fees. The full cost of your order, including product prices and any shipping charges, is clearly shown at checkout before you pay. What you see is exactly what you’ll pay.

5. How Can I Track My Order?

Sent after dispatch.

Provided via email or WhatsApp.

Monitor delivery progress online.

Varies by location.

If you require tracking assistance, please contact us at support@aventherbalproducts.co.za

If your payment doesn’t go through, please double-check your card details, available funds, and internet connection. You can also try a different payment method. If problems persist, reach out to our support team for guidance.

6. What Payment Methods Do You Accept?

Secure payment gateway options. Learn more

Visa & MasterCard accepted.

Available where applicable.

Encrypted transactions for safety.

Payment receipt issued after completion.

7. Can I Return a Product?

Unused and unopened items only.

Request within 48 hours of delivery.

Opened liquid or hygiene, sensitive products.

Subject to review.

5–7 business days after approval, and always back to your original payment method.

8. Are Your Products Safe?

Prepared using traditional herbal knowledge.

Expertly selected herbal blends crafted from natural ingredients.

Follow instructions provided.

Seek professional advice if needed.

If needed, seek professional advice and contact our experts for assistance.

Prepared with care and consistency.

9. Do You Offer Wholesale or Distributor Opportunities?

Yes, distributor opportunities available.

Application and approval process.

Guidance provided to partners.

Access to trusted product range.

Reach out for more details here.

10. How Long Does Delivery Take?

1-4 business days after dispatch. (Delivery times may vary depending on weather conditions, the season, and product availability.)

3-5 business days.

Subject to logistics timelines.

Possible during promotions.

Available for all shipped orders.

11. Do You Offer In-Store Collection?

Collection options may be available.

Customers informed when ready.

Proof of purchase required.

During business hours.

Arrange before arrival.

12. How Can I Contact Customer Support?

Official support email available.

Business contact line.

Within 24 business hours.

Available on weekdays and limited Saturdays. For more information, click here.

Friendly and responsive team.

13. Are Your Products Authentic?

Rooted in traditional practices.

Carefully blended and packaged.

Committed to quality standards.

Trusted by growing client base.

Continuous quality improvement.

14. Can I Modify My Order After Placing It?

Before dispatch only.

Reach out immediately.

Changes not guaranteed once processed.

Updated order confirmation provided.

Team will assist where possible.

15. How Do I Stay Updated on Promotions?

Subscribe online.

Follow official pages.

Community members get early access.

New products and promotions shared regularly.

Be part of our growing wellness community.